SPEAKERS

Diogo Assis VOQIN' - Portugal

Diogo Assis, Founder and CEO of VOQIN', started the company in December 2002 to create an excellent event management company to position Portugal as the best destination for global corporate events.

In 2013 Diogo won the title "Person of the Year", awarded by the "Meeting and Events Industry". One year later he won "Entrepreneur of the Year" by the "Amadeus Brighter Awards".

In 2017, he ranked 3rd in the 40 Business Leaders of the Future.

In 2018 he completed the Harvard Business School OPM Course and is currently the Chair of YPO Portugal.

José Luis Vega Bankinter - Portugal

José is currently the Director of Corporate Banking at Bankinter Portugal, General Deputy Director of Bankinter SA and member of the Executive Committee.

He has held various positions in different areas at Bankinter, namely: Corporate Banking, Corporate Development, Investor Relations and Risks. He was also responsible for the Bankinter Portugal Integration Project.

He graduated in Economics and Business Sciences from the Universidad Complutense de Madrid, having as well a PMD from the Harvard Business School.

Luigi Mallardo SaaSup - Italy/Spain

Luigi is an ex basketball pro turned into global revenue leader, hands-on growth & transformation executive and operational coach, with extensive experience in designing and executing go-to-market strategies for SaaS scaleups and industries in need of growth, resiliency and recurring revenue.

After 10 years of data driven marketing and international business development roles for big corporations (Kellogg’s, Kantar, Unilever) since 2010 Luigi has been focusing on scaling up high-growth tech companies backed by Venture Capital and Private Equity firms in Europe, US and Latin America, with focus on SaaS (Software as a Service).

During his career Luigi gained solid expertise by working with consumer brands internationally across various industries including Telecommunications, Automotive, Banking, Insurance, Retail, Travel and Fast-Moving Consumer Goods. He has been involved with exciting digital transformation scaleups in marketing, e-commerce, sales, customer engagement, HR and Ed-tech including AI and machine learning applications.

Since 2018 Luigi is Adjunct Professor at IE Business School where he runs classes to non-tech CEOs and entrepreneurs about SaaS, SaaSification and Recurring Revenue models. He’s also one of the early Members of Pavilion (formerly Revenue Collective) in Europe and founded its Barcelona chapter. Revenue Collective is the community of the best sales, marketing and customer success leaders from the fastest growing companies in the world.

Luigi has lived, worked and paid taxes in the Netherlands, Italy, UK and now Spain. He works in 3 languages.

Libby Dale SmartMeasures - Australia

Libby Dale is a digital professional passionate about all things related to customer experience and customer success. She is drawn to finding new ways to use technology to help customers and improve the business bottom line. Having worked in technology for 25+ years, Libby became increasingly frustrated with the lack of solutions to solve the problem of customer churn. Businesses have an enormous amount of untapped data and now with AI data can be mined to identify when customers are in need of help and service teams can reach out well before the customer even thinks about leaving.

Libby left corporate life to co-create the ground breaking churn prediction and treatment software SmartMeasures, which fills the ‘leading indicator’ gap enabling large customer centric organisations to predict and control customer churn.

Libby holds a Bachelor in Engineering and Masters Degree in Business Administration from RMIT University.

Almudena Alonso | LLYC - Spain

Almudena has over 20 years of experience working with businesses on their reputation, brand and sustainability strategies, developing and implementing corporate, internal and product communication plans for B2B, B2C and B2B2C businesses. She is specialized in reputation management, corporate positioning and purpose, institutional relations, lobbying & public affairs, issues management and crisis management, always incorporating and implementing new communication trends and digital marketing in integrated plans.

She has worked in both national and international consultancies, like Edelman, Villafañe&Asociados or BCW, so she has a wide experience to coordinate multi-market teams
She has been the General Manager of multinational agency Cohn & Wolfe (WPP group) in Spain for 10 years where she was directly responsible for designing and implementing a company’s business strategy in order to achieve the goals set locally, for the European and LATAM region and contribute positively to the company’s global results.

As President of the Spanish Association of PR Agencies, ADECEC, she promoted and developed national best practices guidelines in measurement, branded content and many other areas to ensure high-quality and ethical practices across the sector in collaboration with key stakeholders, regulators and institutions on this field.